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Privacy Policy

Last updated: 25 January 2026

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You'll Never Drive Alone is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services.

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1. Who We Are

Business name: You'll Never Drive Alone

We are the data controller for the personal data we process.

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2. What Personal Data We Collect

We may collect and process the following information:

  • Identity details: Name, date of birth

  • Contact details: Email address, phone number, postal address

  • Learning details: Lesson bookings, driving progress, test dates

  • Payment information: Payment status (we do not store full card details)

  • Website data: IP address, browser type, pages visited (via cookies)

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3. How We Collect Your Data

We collect data when you:

  • Fill in a contact or booking form

  • Book or attend driving lessons

  • Contact us by phone, email, WhatsApp, or social media

  • Use our website

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4. How We Use Your Data

We use your personal data to:

  • Provide and manage driving lessons

  • Communicate with you about bookings and lessons

  • Process payments

  • Meet legal and regulatory requirements

  • Improve our services and website

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5. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract: To deliver driving lessons you’ve booked

  • Legal obligation: For tax, insurance, or regulatory purposes

  • Legitimate interests: Running and improving our business

  • Consent: Where you have explicitly agreed (e.g. marketing emails)

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6. Marketing Communications

We may contact you with offers or updates only if you have opted in.
You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

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7. Sharing Your Data

We do not sell your data.
We may share data with:

  • Driving instructors working for or with us

  • Payment processors

  • HMRC or legal authorities (when required by law)

All third parties are required to keep your data secure.

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8. Data Storage and Security

We store your data securely using appropriate technical and organisational measures.
We only keep your data for as long as necessary for legal, business, or contractual reasons.

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9. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

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10. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

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11. Complaints

If you’re unhappy with how we handle your data, you can complain to:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

We’d appreciate the chance to resolve it first—please contact us directly.

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12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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